Before you visit

1- Book a timed ticket

We have introduced timed tickets for everyone. Please book these in advance by phoning 01969 666210 or emailing If you are booking with an Annual Pass or Friends Membership, please bring that along too.

2- Limited capacity

We are limiting our capacity to ensure we can provide a safe visit for you and to help everyone follow social distancing guidelines. The number of people allowed in some areas will be limited and you may need to wait before moving on to view that display. Signs will guide you on the safe route round the site.

3- Follow guidelines

Please follow government guidelines on cleanliness, hygiene and social distancing. Wearing of face masks is mandatory unless you have medical exemption.

4- Do not visit if you have symptoms of COVID-19

The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature (over 38°C) or a loss of, or change in, normal sense of taste or smell (anosmia). Please do not visit if you have any of these symptoms. You should stay at home and follow the government guidance.

Please contact our Bookings team on 01969 666210 or if you need to amend your booking.

5- Please check our latest information before leaving home

Occasionally we may need to update our guidance or amend some of our measures. Before leaving home please check our website and social media pages for the latest information.